Frequently Asked Questions

We accept all major credit and debit cards including Visa, Mastercard, Discover, and Diners Club, as well as PayPal, Apple Pay, Google Pay, Shop Pay, Venmo, and checks for in-store purchases.

You may cancel your order within 24 hours of placing it, provided it has not yet been processed for shipment. After 24 hours, cancellations are only permitted if your order has not shipped within 12 days from the order date. To request a cancellation, call us at 1-888-993-9326 with your order number ready.

We will notify you via email within 5 business days if we are unable to fulfill your order. You will have the option to keep the order open or cancel it for a full refund.

We reserve the right to cancel any order placed at an incorrect price. If your card has already been charged, a full refund will be issued to your original payment method.

At this time we do not offer financing or payment plans. All orders must be paid in full at checkout.

Processing typically takes 2–12 business days (Monday–Friday), depending on item availability. Once shipped, transit time varies based on your location, weather, and carrier availability. Please note that some parts must be ordered directly from the manufacturer, which can add 7–10 additional business days.

No. We ship within the contiguous United States (lower 48 states) only. We do not ship to PO Boxes, APO, or FPO military addresses.

Orders under 150 lbs are typically shipped via UPS or USPS and do not require a signature. Orders over 150 lbs are shipped via LTL freight carrier (such as R&L Carriers or Southeastern Freight) and require a signature. You will receive tracking information by email once your order ships.

A lift-gate is a hydraulic platform on the back of a delivery truck that lowers heavy items safely to the ground. If you are at a residential address or do not have a forklift available, we strongly recommend requesting lift-gate service. Some oversized items may require a forklift regardless — this will be noted on the product page.

Inspect your shipment carefully before signing. If you notice any damage, note it on the delivery receipt as "Possible Freight Damage" before signing. If items are missing or severely damaged, refuse the delivery and contact us immediately at 1-888-993-9326 so we can arrange a resolution.

Expedited shipping is not available at checkout but can be arranged by contacting us directly. Additional charges will apply. Please note that expedited shipping only reduces transit time — it does not affect the standard 2–12 business day processing period.

Please allow a few hours after receiving your tracking notification for the carrier's system to reflect updated information. If tracking has not updated after 48 hours, contact us and we will investigate on your behalf.

Yes. We carry genuine OEM parts for brands including Bobcat, Kawasaki, Toro, Scag, Echo, Stihl, Shindaiwa, Yanmar, Wacker Neuson, Grasshopper, and more.

Contact us by phone at 1-888-993-9326 or by email at sales@2mequipment.com with your equipment's model number and serial number. Our team will help identify the correct part for your machine.

Our online catalog does not represent our full inventory. If you don't see a part listed, contact us — we can often source it directly from the manufacturer.

No. All Wacker Neuson parts are sold as final sale and are not eligible for return or exchange under any circumstances. Please confirm compatibility with our team before purchasing.

We strongly recommend using OEM parts to maintain equipment performance and warranty coverage. Aftermarket parts may void manufacturer warranties. We sell only genuine OEM parts.

Unopened items may be returned within 10 days of delivery for a full refund. Opened items returned within 2 days are subject to a 25% restocking fee. All returns require a Return Material Authorization (RMA) number — contact us at 1-888-993-9326 to initiate a return.

The following items are non-returnable and sold as final sale: engines, short blocks, decks, electrical parts, carburetors, gaskets, seals, single-use parts, and all Wacker Neuson parts. Equipment that has been filled with gas or oil, installed items, and built-to-order products are also non-returnable.

Call us at 1-888-993-9326 or use the contact form on our website to request an RMA number. Returns sent without an RMA number will not be accepted.

Once we receive your returned item, refunds are processed within 10 business days to your original payment method. Please allow additional time for your bank to post the credit.

Return shipping is the customer's responsibility. If your original order included free shipping, the outbound shipping cost will be deducted from your refund.

Inspect your order upon delivery. If damage is suspected, note it on the delivery receipt before signing. For defects, we recommend testing your product within 15 days of receipt and contacting us or the manufacturer's service department immediately.

Missing items must be reported within 24 hours of delivery. Please provide photos of the items received, all sides of the shipping box, and the shipping label. Failure to report within 24 hours will result in denial of replacement or refund.

We are located at 13800 SW 142nd Ave, Miami, FL 33186, near Tamiami Airport in Miami, Florida.

Our store and service center are open Monday through Friday, 7:30 AM – 4:30 PM. We are closed on Saturday and Sunday.

Phone: 1-888-993-9326 Email: sales@2mequipment.com You can also use the contact form on our website at 2mequipment.com. We typically respond within one business day

2M Equipment has been serving customers for over 50 years. We are a family-owned dealership committed to building lasting relationships with our customers.

We are an authorized dealer for Bobcat, Toro, Scag, Stihl, Echo, Shindaiwa, Kawasaki, Yanmar, Wacker Neuson, Grasshopper, BE Power Equipment, and more. Visit our Brands page at 2mequipment.com/pages/brands for the full list.

Yes. Our brand stores are part of 2M Equipment: Kawasaki (kawasaki.2mequipment.com), Scag (scag.2mequipment.com), Wacker Neuson (wacker.2mequipment.com) and Grasshopper (grasshopper.2mequipment.com).